Saying goodbye to my mortgage is making me very happy.
However, I’m extremely frustrated with the customer service I had from.
My best consumer experience: Making my last mortgage payment
I’m elated that my mortgage is paid off. It’s quite a
milestone.
I’m going to have a party to celebrate.
My worst customer experience: Trying to get straight answers
from Comcast
I’ve written before about terrible customer service from
Comcast.
This week, I experienced it again.
My sister, who hasn’t had a computer before, decided to buy
an iPad. She selected Comcast to provide her Internet service.
She was quoted several different prices for the service,
with the first customer service representative saying it would cost $19.99 a
month for six months. Others said $34.
Then she got different stories about whether Comcast would
provide a router with her modem. I called and was told, “No,” Comcast doesn’t
provide routers. She called again and was told that Comcast does offer a
modem-router device.
The appointment is tomorrow. We’ll see what the service technician
brings.
I asked on one of my calls where the service representative
was located. The Philippines was the answer.
When I looked at my Comcast bill, I saw a charge for $5.95 a month
for Signature Service, support for wireless home services and connecting devices.
Since I never asked for the service, which began Sept. 17, I had it canceled.
Comcast’s billing department is in Mexico. I asked a service
representative to connect me. I waited on the phone a half hour. I finally hung
up.
Amazingly, when I called again, my call was taken right
away. When I asked the service representative about it, he said calls that are
transferred from America are always very slow to be answered.
What a frustrating system for consumers.
