It brought joy to be able to give a nice present to my
great-niece. However, I was furious to get a letter from my bank with a mistake.
My best consumer experience: Getting the coupon price on a
gift
When my sister and I went to visit my niece in the Fort
Lauderdale area, we went to the mall for a walk before we headed to Bahama
Breeze for dinner.
We went in the Justice shop, a store with clothes for kids
and teens, which is the favorite brand of my niece’s daughter Savannah. My
niece showed us two dresses that Savannah liked that were on sale.
When we finished our walk and went by the shop, I suggested
we buy the dresses for Savannah for an early birthday present.
When the sales associate scanned the first dress, she said
the dresses weren’t on sale without a coupon. They would be $50, not $30.
We were flabbergasted. We didn’t notice that a coupon was
required. My niece had other coupons for Justice, but they weren’t valid until
the next day.
We looked at each other and were getting ready to leave when
the sales associate rang up the first dress at the sale price. Then the second
one.
It turned out well, but we noticed as we were leaving the
mall that none of the other retail clothing shops required coupons for their
sales.
My worst consumer experience: Getting a letter from my bank
with an error
This month, my mortgage is paid off. Hurrah.
However, I was very upset when I got a letter from my bank
saying that I had requested my automatic payments be stopped, so I would be
getting statements or a payment coupon book for future payments.
What? Doesn’t my bank know that I only have one partial
payment left?
When I called on Monday, the person at the Payoff Office
said the letter was a form letter that was generated. The bank can’t take a
partial payment from my bank account so the letter was sent.
I told the banker that I’d paid thousands and thousands of
dollars of interest over the years on the mortgage and I expected a higher
level of customer service.
