HP is recalling about 41,000 lithium-ion batteries in the United States, 2,600 in Canada, and 4,500 in Mexico.
The battery packs can overheat, posing fire and burn hazards, the company and U.S. Consumer Product Commission said.
HP has received seven reports of battery packs overheating, melting, or charring, including four reports of property damage of about $4,000 total.
This recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers.
The black batteries measure about 8 inches long, 2 inches wide, and 1 inch high. The battery bar code is printed on the back of the battery. “HP Notebook Battery” and the model number are printed on the battery. The batteries included in this recall have the following barcodes: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL, and 6EBVA.
The batteries were sold at Best Buy, Wal-Mart, and Costco, at authorized dealers nationwide, and online at www.hp.com from March 2013 through August 2015. The batteries were sold with notebook computers for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.
Consumers should immediately stop using the recalled batteries, remove them from the notebook computers, and contact HP for a free replacement battery, the company and commission said.
For more information, call HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or visit the HP Battery Recall website at www.HP.com/go/batteryprogram2016 or www.hp.com and click “Recalls” at the bottom of the page.
