What were your best and worst consumer experiences this week?

Which consumer happenings cheered you recently and which ones made you want to scream or weep?

Here are my best and worst consumer experiences this week:

My best: A book on how to make paper airplanes

When I was at the Museum of Flight last week for the Washington Press Association’s awards luncheon, I stopped in the gift shop to look for a present for my grandchildren.

I saw a book I liked, "Kids’ Paper Air Plane Book" by Ken Blackburn and Jeff Lammers.

It was a big hit with my grandchildren, age 6. We started out with the Slice, Count, and Butterfly. The first two were the best fliers.

We enjoyed making and flying the airplanes in the book. It was a great, fun-filled activity for kids.

My worst: Getting my Linksys router to work again

Working with Linksys to reconfigure my router for Wi-Fi was frustrating.

First, it was irritating to find out that I’d have to pay $30 for technical support or $40 if I wanted to pay for six months of technical assistance or six sessions.

Second, the first technician who helped me was hard to understand at times. Then she disconnected me when she attempted to transfer me to the place where I was to leave my credit card number. Super, super frustrating.

Finally, the second technician on the third call was able to make the router function properly. At last.

Cisco certainly needs to do work to improve its customer service.