By Rita R. Robison
This week, I made a great find in a gift shop, but when I got home an airlines made me wait for 50 minutes for help.
My best consumer experience: A gift for my granddaughter
When I was on vacation this week in San Francisco, I came across a great T-shirt in the gift shop of the Marine Mammal Center in the Marin Headlands in the Golden Gate National Recreation Area, just north of the Golden Gate Bridge and west of Sausalito.
It’s a tie-died shirt with a heart on it and a peace sign. My granddaughter loves it. She’s turning 12 later this month.
My worst consumer experience: Being on hold with American Airlines
I’m trying to arrange a frequent flyer ticket with American Airlines for a vacation later this year. My return trip is fine, but I’d like to fly to Madrid on some other airlines other than British Airlines for two reasons: Its taxes are high and my last flight with that airline was very stressful.
I was kept on hold for 40 minutes with American Airlines. When someone finally answered, the reservations agent worked on my flight for about 10 minutes. Then, she put me on hold for another 10 minutes.
My total waiting time: 50 minutes. Nothing was found. I’ll have to call again before the ticket expires.
I would have hung up and tried again, but I was afraid my ticket had expired because I’m on Pacific Time not Eastern Time.
