Microsoft is recalling about 2.25 million Microsoft AC power cords for Surface Pro Devices in the United States and about 190,000 in Canada.
The power cords can overheat, posing fire or shock hazards, the company and U.S. Consumer Product Safety Commission said.
Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2, and Surface Pro 3 computers before March 15, 2015.
Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom.
Surface Pro 3 computers have a silver case with “Windows 8 Pro” on the back of the device under the kickstand.
This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords don’t have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
The power cords were sold at Microsoft stores, Best Buy, Costco, and other stores nationwide, and online at www.microsoft.com from February 2013 through March 15, 2015. The costs were between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord, the company and commission advise.
For more information, call Microsoft at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or visit www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords.
Thanks for the heads up. I have had my Surface Pro 4 since the day they came out, and this is the first I’ve heard about this recall! I will definitely follow up!
Lynn