Telecommunications

Why are customer service reps using the phrase ‘I’m sorry that you feel that way’ when you have a complaint?

When I’ve had a consumer complaint recently, several times the customer service representative has said to me “I’m sorry that you feel that way.” The “sorry,” but I’m not sorry response it like getting an emotional slap in the face. One time it happened when I didn’t get information about a credit union fee, and I also mentioned lacking customer service at a local branch.

When traveling, remember to be courteous when using your devices

Recently, when I traveled to Madrid, I noticed that more people weren’t using headphones or earbuds when listening to audio on their phones and computers. At the Dallas Fort Worth International Airport, a man was sitting with his leg propped up on his suitcase listening to YouTube videos. It was really irritating. Another man had his phone on speaker.

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